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Top 3 tools for managing customer support emails with your team

Use a help desk that feels just like regular email

  • Manage your support emails without learning a complicated help desk system, works just like regular email.
  • Assign incoming emails to different team members.
  • Use canned responses (saved replies/templates) to answer emails more efficiently.
  • Add private notes (invisible to the customer) to communicate better with your team members.
  • View reports that show average response times and other analytics.
1
Help Scout» Visit Free plan available

Help Scout

https://www.helpscout.net

Help Scout pricing starts at $20/month for unlimited users and up to 5 mailboxes. A free plan is available for unlimited users and up to 1 mailbox (with limited features).

In addition to email support, Help Scout also offers the ability to add a knowledgebase to your website.

In addition to their web-based app, Help Scout offers an iPhone app, iPad app and Android app so you can answer emails with your mobile device.

Free plan available
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2

Front

https://frontapp.com

Front pricing starts at $19/month (or $16/month when billed annually) per user.

In addition to their web-based app, Front offers desktop apps for both Windows and Mac. They also offer an iPhone app, iPad app and Android app so you can answer emails with your mobile device.

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3
Groove» Visit Free plan available

Groove

https://www.groovehq.com

Groove costs $15/month per user (unlimited mailboxes). A free plan is available for 3 users and up to 1 mailbox (with limited features).

In addition to email support, Groove also offers the ability to add a support widget, knowledgebase, social media integration (respond to tweets and Facebook posts), customer satisfaction ratings, and more.

In addition to their web-based app, Groove offers an iPhone and iPad app so you can answer emails with your mobile device.

Free plan available
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