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Top 3 tools for receiving customer feedback via email

  • Allow your customers to rate the quality of your customer support.
  • Place rating widgets directly into your email messages so customers can easily submit their feedback.
  • View statistics and reporting to keep track of how your support team is performing.
1

Temper

https://www.temper.io

Temper pricing starts at $12/month for 100 ratings per month and unlimited agents.

An addition to adding rating widgets to your email messages, you can also add rating widgets to your website (either within your content or as a slide-in).

Reporting features show overall team performance with rating graphs, rating streams, public rating wall, user targeting, referrer/user data, and more.

2

Nicereply

https://www.nicereply.com

Nicereply pricing starts at $89/month for 500 ratings per month and unlimited agents.

Reporting features show overall team performance as well as public rating profiles.

Nicereply offers a mobile app for Android. Their iPhone app is currently in development.

3
Hively» Visit Free plan available

Hively

http://teamhively.com

Hively is free to use for up to 3 team members and unlimited ratings. Premium features are available for $15/month (or $13/month when paid annually) plus $2/month for each additional team member.

Reporting features include both team and individual user performance.

Hively also allows you to give rewards to your team members in the form of “buzzes” or gift cards.

Free plan available

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